Slack Channels

Before you start creating requests on Slack channels - you would need to create a Collection and add channel(s) to this Collection

Once ClearFeed starts monitoring a Slack channel, any new message from a non-responder is considered a request.

• Any message from a requester in a monitored channel will automatically create a request in ClearFeed.

• Requesters do not see request IDs or statuses — everything appears seamless to them.

• If a request is converted into a ticket, its properties (like status, assignee, etc.) are visible in the request channel.

If you'd like to create tickets without sending a message on the channel, see here.

Create Requests by Sending a Message

• A user posts a message in a Slack channel monitored by ClearFeed.

• ClearFeed detects the new message and identifies whether the user is a responder or non-responder.

• Based on the Collection settings, ClearFeed decides whether to convert the message into a request.

• Request visibility:

  • Requesters see nothing unusual — no IDs or status indicators.

  • Responders see the request along with its ID, status, and other details in the triage channel or ClearFeed web app.

• Agents can respond to requests from:

  • The Triage channel

  • The ClearFeed Web App

Create Requests by Sending a Message

• Requesters share their requests on a channel

• Agents reply from either the triage channel or the web app

Creating requests and getting replies for a requester

Here's how a ticket appears on the request channel

Create Tickets using the /cf-file Command

1. Go to any channel monitored by ClearFeed

2. Type in /cf-file command and hit enter

3. Choose the applicable form for ticket creation

4. Fill out the form, and we will share the ticket details on the same channel