Personal Preferences

Preferences help you manage settings like display mode, email signature, and notifications.

Digests on Email

Email digests can be enabled/disabled individually by users who are a part of the ClearFeed account.

1. Go to your Personal Preferences

2. Toggle the Send Weekly Digests by Email option

Email Signature

Signatures are unique to each user/agent with access to ClearFeed (i.e. they are added to the ClearFeed web console).

• Head over to the Personal Preferences page on the ClearFeed dashboard.

• Configure and set the desired signature.

Manage Personal Notifications via Slack

You can configure your personal notification preferences directly from the ClearFeed App on Slack. Follow these steps:

1. Open the ClearFeed App on Slack.

2. In the Home tab, click the Personal Notifications button.

3. In the popup, you can enable various notifications:

   • Digests

     • Weekly Digest: Check “Every Monday for my requests unresolved for over 7 days on the ClearFeed App.”

     • Daily Digest: Check “Daily for my requests that are open and need a response on the ClearFeed App.”

   • Other Notifications (delivered via DM from ClearFeed App)

     • When a request is auto-assigned to you

     • When you assign a request to yourself using an emoji

     • When you mark a request as solved using an emoji

     • When you escalate the priority of a request to urgent using an emoji

     • When you sync an internal comment from Triage to the ticketing system

4. Click Save to apply your preferences.